We believe in our work and our ability to satisfy you with our creativity and quality. Hence we do not hesitate to offer you a 100% money-back guarantee. Our money back guarantee policy is extremely simple. You can ask for a full refund, if you don’t like our initial design concepts.
You are eligible for and can request a full refund if:
it is a design project.
we failed to provide an initial design concept before the project deadline.
none of the initial design concepts met the concrete requirements outlined in your project brief as assessed by us.
Note: After claiming a refund, you will not be able to use the initial design concepts that were sent for approval.
You are not eligible for and will not receive any refund if:
you have already confirmed or approved your design.
you asked for concept revisions by providing feedback. In this case, a 100% Satisfaction Guarantee becomes applicable.
you have failed to communicate with us for more than 14 days.
Note: You are still qualified for the 100% satisfaction guarantee that will keep us working till you are satisfied.
It may take as long as 21 business days to refund your money.